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We're here to help you learn AWS through story!

Need Help?

Email: support@dayonecloud.app

Response Time: Within 48 hours

Frequently Asked Questions

What is DayOneCloud?

DayOneCloud is a narrative-driven AWS learning app that teaches cloud architecture through interactive storytelling. You play as a cloud engineer at a startup, making real architectural decisions that impact the story and your learning progress.

Is DayOneCloud free?

Yes! All Season 1 episodes (6 episodes covering AWS Solutions Architect Associate topics) are completely free. Optional in-app purchases are available for coins, hints, and ad removal, but they're not required to complete the content.

What AWS certifications does this cover?

Season 1 covers topics from the AWS Solutions Architect Associate certification. We're planning additional seasons for Professional and Specialty certifications based on user feedback.

Will this help me pass my AWS certification exam?

DayOneCloud teaches core AWS concepts through practical scenarios, which helps build foundational understanding. However, we recommend supplementing with official AWS documentation, practice exams, and hands-on lab experience for comprehensive exam preparation.

How do I reset my progress?

Currently, progress cannot be reset. If you'd like to replay episodes, you can create a new account. We're considering adding a replay feature in a future update.

Can I use DayOneCloud offline?

Yes! Episodes are downloaded for offline play. However, you'll need an internet connection for initial downloads, syncing progress across devices, and practice mode features.

How do I earn coins?

You earn coins by making optimal decisions in episodes. Each optimal choice awards coins based on the decision's complexity. You can also purchase coin packs if needed.

What are hints, and when should I use them?

Hints provide guidance on decision points, helping you understand the trade-offs between options. Use them when you're stuck or want to learn more about a specific choice. You can earn hints through gameplay or purchase them.

Do my decisions really matter?

Absolutely! Every decision affects multiple metrics (budget, security, performance, uptime, team trust). Some decisions trigger delayed consequences that appear in later episodes, teaching long-term architectural thinking.

How do I delete my account?

Go to Profile → Settings → Account → Delete Account. This permanently removes your data from our servers. Please note this action cannot be undone.

Technical Issues

The app won't load or keeps crashing

Try these steps:

If issues persist, email us at support@dayonecloud.app with your device model and OS version.

My progress isn't syncing across devices

Make sure you're signed in with the same account on all devices. Progress syncs automatically when you're connected to the internet. Try signing out and signing back in if you're experiencing sync issues.

I can't hear audio or sound effects

Check that:

Billing & Refunds

How do I request a refund?

Refunds are handled by the App Store or Play Store where you made the purchase:

Each store has its own refund policies and timeframes.

I was charged twice for the same purchase

This is usually a pending authorization that will drop off within 3-5 business days. If you see duplicate charges after this period, contact your app store's support directly.

Privacy & Security

How is my data protected?

We use industry-standard encryption (HTTPS) for all data transmission. Passwords are hashed and never stored in plain text. For full details, see our Privacy Policy.

Can I export my data?

Yes! Email us at support@dayonecloud.app with "Data Export Request" in the subject line, and we'll provide your data in a machine-readable format within 30 days.

Feedback & Suggestions

We'd love to hear your ideas for improving DayOneCloud! Email us at support@dayonecloud.app with:

Additional Resources


Still need help?
Email us at support@dayonecloud.app
We typically respond within 48 hours.